The ISO 9000:2000 (International Standards Organization) series of standards are primarily bases on eight quality management principals.
These principals should be seriously considered as they are the key to operating your business successfully. Take the time to think about your business and how its activities relate to the principals below. Are you currently practicing these principals? What areas could you improve on? Does your business plan and operation manual promote these principals?
Principals
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
